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A Message to Our Patients:

It has come to our attention that an individual who is not associated with EmergeOrtho has been posing as our representative and calling some of our patients. The scammer requests credit card account numbers or other personal information in order to complete fake orders for braces or other medical equipment. Sometimes the individual calls multiple times on the same day.

Please be cautious if you are called and asked to make a payment for services or items that you did not receive or that you do not remember discussing with your provider. If you suspect that a caller may not be legitimate, please consider ending the call and contact us directly to verify.

Upon first learning of these scam calls, EmergeOrtho performed a security review and can confirm that our systems and our patients’ information remain secure. We do believe this scam is primarily targeting our Medicare patients. If you have Medicare coverage and receive one of these scam calls, you may report it to the Medicare program by calling 1-800-MEDICARE.

Your privacy and safety are our utmost concern. If you have any other questions, concerns, or information about this message, you may email those to us at [email protected].

Thank you.

TR COVID

The physicians and medical staff at EmergeOrtho-Triangle consider it of the utmost importance that we remain dedicated to the safety of our patients and colleagues during this unprecedented time. Our number one priority is to provide the safest environment we can for our patients and medical professionals.

Our goal with this message is to provide you with information regarding the environment you will experience while in our care.

We are following the guidance of the Centers for Disease Control and Prevention (CDC) as well as our state government recommendations to direct our safety efforts during your time with us. In order to protect our patients, we have implemented the following:

  • Pre-screening patients during calls.
  • Screening all patients, visitors, colleagues, and providers upon arrival to include temperature check, assessment of any travel, virus exposure, and experience with related symptoms.
  • Everyone entering the building will be required to wear a mask or face covering for the duration in the building.
  • Implementing social distancing throughout the building.
  • Strict visitor policies are in place to limit the number of people in the office.
    • Only one visitor for minors or the elderly, no other visitors allowed.
  • Following infection prevention protocols.
  • Visual alerts (signs, posters) have been placed at all entrances and in strategic places throughout the facility providing instruction on hand hygiene, respiratory hygiene, and cough etiquette.
  • Ensure supplies are available (tissues, waste receptacles, alcohol-based hand sanitizer)
  • All staff, and physicians are provided the appropriate personal protective equipment.
  • All employees are educated on proper cleaning methods and are cleaning work areas and high touch objects multiple times daily.

These are unprecedented times. We want to assure you that we are making every effort to ensure your safety. We want to thank all of our patients for the continued opportunity to provide your healthcare.

We recommend these trusted resources for the latest information on COVID-19:

Triangle Region Telemedicine

Triangle Region offers Telemedicine (virtual) visits, same day appointments and orthopedic urgent cares. Six orthopedic urgent cares are OPEN seven days a week!

  • Apex: Monday – Sunday 9:00am-9:00pm
  • Burlington: Monday – Sunday 9:00am-9:00pm
  • Durham: Monday – Sunday 9:00am-9:00pm
  • Oxford: Monday – Sunday 9:00am-9:00pm
  • Raleigh: Monday – Sunday 9:00am-9:00pm
  • Smithfield: Monday – Sunday 9:00am-9:00pm

Walk-in, no appointment necessary!

New patients are welcome!

Triangle Region Urgent Care Locations 2020

Six Orthopedic Urgent Cares are OPEN 7 Days a Week!

Monday- Sunday 9AM-9PM

Apex | 910 West Williams St
Burlington | 1111 Huffman Mill Rd
Durham | 120 William Penn Plaza
Oxford | 107 E. McClanahan St
Raleigh | 3100 Duraleigh Rd
Smithfield | 100 Kellie Drive

Walk-in, no appointment necessary! New patients are welcome!

During this time of transition, EmergeOrtho—Triangle Region is doing our part to keep our patients, doctors, and teammates safe. We are following the most current guidelines set by the United States Centers for Disease Control (CDC) and the North Carolina Department of Health and Human Services Task Force (NCDHHS).

To honor the social-distancing health and safety recommendations outlined by the CDC and NCDHHS, our Triangle area physicians remain committed to patient-centered care. This means expanding our orthopedic telemedicine capacities for our patients’ safety and convenience.

Learn more about how you and those you care for can receive the same high-quality, subspecialty orthopedic care, through virtual platforms such as FaceTime, Google Duo, and Doxy.me.

EmergeOrtho—Triangle Region Telemedicine Offerings

While virtual visits are beneficial during the current climate, telemedicine is not new to our Triangle Region practices. We have been offering orthopedic telemedicine for quite some time, and with great success. Many of the same services you receive during an in-person appointment can take place over a telemedicine visit, which include:

  • New patient visits for new orthopedic conditions
  • Joint replacement consultations
  • Follow-up visits (including many post-surgical appointments)
  • Virtual diagnosis of musculoskeletal injuries and conditions
  • Treatment options for select orthopedic-related injuries and conditions
  • Physical therapy treatment, recommendations, and follow-up consultations

In order to provide telemedicine services, you will need to use one of the following to effectively communicate with your orthopedic doctor:

  • Smartphone (cell/mobile phone)
  • iPod (or similar smart device) with camera
  • iPad (or similar tablet) with camera
  • Laptop with Camera

It is also important to make sure you have a decent-to-strong internet connection that is compatible with either Chrome or Safari Browser.

Helping You Prepare for Your Virtual Visit

Click on one of the following telemedicine platforms for step-by-step instructions to prepare for your virtual visit.

Google Duo

To Install Duo on your phone:

  • Go to the google Play Store
  • Search for “google Duo”
  • Click “Install” then “Open” once it is loaded
  • Once Duo opens, answer the following questions:
    • Agree to privacy
    • Give access to microphone
    • Allow access to contacts (or not), whichever is your preference
    • Allow to make calls
    • Set up with your phone number (this will send you a text message to verify your phone number)
      • Click “Agree”
      • Type the verification code sent to your phone via text

iPhone/FaceTime

If you have not used FaceTime on your device before, follow these instructions:

  • Open the FaceTime app
  • Sign in with your Apple ID
    • FaceTime is automatically linked to your phone number for iPhone users.

Doxy.me

How to Check In for Your Doxy Appointment
iPhone Instruction
Android Instructions

A mature woman with short blonde hair, sitting in a wicker chair, prepares for a telemedicine visit using her tablet.

Frequently Asked Questions

If you have never tried telehealth or telemed virtual visits for healthcare, you may have questions. Below, you will find a list of FAQs and answers. If you have a question that you do not see listed below, please do not hesitate to contact us.

Which Issues Cannot be Addressed Through Telemedicine?

Although our physicians can address numerous orthopedic-related issues remotely, there are a few types of visits that cannot be performed via telemedicine, which include:

  • Viscosupplementation injections
  • Trigger-point injections
  • Cortisone injections
  • Pre-op consultations
  • In-house procedures
  • Cast changes
  • Fracture care

There may be other types of orthopedic visits that are not suitable for a virtual visit. Simply reach out to an EmergeOrtho—Triangle Region team member if you are unsure about whether a specific type of visit can be conducted via telehealth.

What Type of Patient Privacy Guidelines Are in Place?

While many regulatory barriers that existed prior to COVID-19 have been temporarily paused, making telemedicine more accessible to providers and patients, privacy is still strictly enforced. HIPAA compliance allows for the use of telemedicine on smart devices; however, it prohibits the use of “public-facing” platforms (Facebook Live, Twitch, TikTok, etc.).

As always, our EmergeOrtho—Triangle Region doctors and staff are committed to your privacy, ensuring that your information remains protected.

Will my Telemedicine Visit Be Covered by Insurance?

In light of the current health guidelines intended to reduce the spread of COVID-19, many insurance carriers are reimbursing telemedicine visits. It is always wise to contact your insurance provider prior to scheduling medical services (including telemedicine appointments) to confirm coverage. Medicare patients should click here to learn their telehealth services coverage.

What if I Need Emergency Orthopedic Care?

All of our Triangle Region Urgent Care locations remain open to address emergency orthopedic injuries and conditions that cannot be treated via telehealth such as sprains, strains, fractures, and infections. During this time, we continue to go above and beyond the CDC recommendations for screenings, decontamination, and other health and safety precautions to

minimize the risk of spreading the coronavirus.

Schedule Your Telemedicine Appointment

Thankfully, many musculoskeletal issues can be addressed using telemedicine. If you would like to see whether your orthopedic injury or condition can be evaluated through a virtual visit in real time or an online PT session, start the scheduling process now. Or, call us now at 919-220-5255.

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