EmergeOrtho—Triangle Region Orthopedic Telemedicine

In response to the COVID-19 pandemic, EmergeOrtho—Triangle Region is doing our part to continue keeping our patients, doctors, and teammates safe. We are following the most current guidelines set by the United States Centers for Disease Control (CDC) and the North Carolina Department of Health and Human Services Task Force (NCDHHS).

While in-person visits are limited to essential/emergency-related purposes, for the time being, our Triangle area physicians continue our commitment to patient-centered care by expanding our orthopedic telemedicine reach.

“The COVID-19 pandemic has pushed the ‘fast-forward’ button on the wholesale embracing of telemedicine by insurance carriers,” says EmergeOrtho-Triangle’s medical director, Dr. William Silver. “It’s a great opportunity to keep our patients, our staff, and our providers ‘socially distanced’ and help slow the spread of the virus.”

Learn more about how you and those you care for can receive the same high-quality, subspecialty orthopedic care, through virtual platforms such as FaceTime, Google, Duo, and more on your phones, laptops, desktops, and other smart devices.

How Telemedicine Works With EmergeOrtho—Triangle Region

Though you may not know it, telemedicine has been utilized by EmergeOrtho prior to the emergence of COVID-19. In fact, virtual orthopedic visits have been quite successful for issues such as joint replacement consultations for commuting patients.

In addition to joint replacement consultations, there are other types of subspecialty orthopedic telemedicine services that can be approached virtually, which include:

• New patient visits for new orthopedic conditions
• Follow-up visits (including many post-surgical appointments)
• Virtual diagnosis of musculoskeletal injuries and conditions
• Treatment options for select orthopedic-related injuries and conditions
• Physical therapy treatment, recommendations, and follow-up consultations

In order to provide telemedicine services, you will need to use one of the following to effectively communicate with your orthopedic doctor:

• Smartphone (cell/mobile phone)
• iPod (or similar smart device) with camera
• iPad (or similar tablet) with camera
• Laptop with Camera

It is also important to make sure you have a decent-to-strong internet connection that is compatible with either Chrome or Safari Browser.

FOR GOOGLE DUO USERS – If you have not used Duo on your device before, follow these instructions:

• To Install Duo on your phone:
  • Go to the google Play Store
  • Search for “google Duo”
  • Click “Install” then “Open” once it is loaded
  • Once Duo opens, answer the following questions:
    • Agree to privacy
    • Give access to microphone
    • Allow access to contacts, or not, whichever is your preference
    • Allow to make calls
    • Set up with phone number (this will send you a text message to verify your phone number)
      • Click “Agree”
      • Type the verification code sent to your phone via text