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In response to the COVID-19 pandemic, EmergeOrtho—Triangle Region is doing our part to continue keeping our patients, doctors, and teammates safe. We are following the most current guidelines set by the United States Centers for Disease Control (CDC) and the North Carolina Department of Health and Human Services Task Force (NCDHHS).

While in-person visits are limited to essential/emergency-related purposes, for the time being, our Triangle area physicians continue our commitment to patient-centered care by expanding our orthopedic telemedicine reach.

“The COVID-19 pandemic has pushed the ‘fast-forward’ button on the wholesale embracing of telemedicine by insurance carriers,” says EmergeOrtho-Triangle’s medical director, Dr. William Silver. “It’s a great opportunity to keep our patients, our staff, and our providers ‘socially distanced’ and help slow the spread of the virus.”

Learn more about how you and those you care for can receive the same high-quality, subspecialty orthopedic care, through virtual platforms such as FaceTime, Google, Duo, and more on your phones, laptops, desktops, and other smart devices.

How Telemedicine Works With EmergeOrtho—Triangle Region

Though you may not know it, telemedicine has been utilized by EmergeOrtho prior to the emergence of COVID-19. In fact, virtual orthopedic visits have been quite successful for issues such as joint replacement consultations for commuting patients.

In addition to joint replacement consultations, there are other types of subspecialty orthopedic telemedicine services that can be approached virtually, which include:

  • New patient visits for new orthopedic conditions
  • Follow-up visits (including many post-surgical appointments)
  • Virtual diagnosis of musculoskeletal injuries and conditions
  • Treatment options for select orthopedic-related injuries and conditions
  • Physical therapy treatment, recommendations, and follow-up consultations

In order to provide telemedicine services, you will need to use one of the following to effectively communicate with your orthopedic doctor:

  • Smartphone (cell/mobile phone)
  • iPod (or similar smart device) with camera
  • iPad (or similar tablet) with camera
  • Laptop with Camera

It is also important to make sure you have a decent-to-strong internet connection that is compatible with either Chrome or Safari Browser.


If you have not used Duo on your device before, follow these instructions:

  • To Install Duo on your phone:
    • Go to the google Play Store
    • Search for “google Duo”
    • Click “Install” then “Open” once it is loaded
    • Once Duo opens, answer the following questions:
      • Agree to privacy
      • Give access to microphone
      • Allow access to contacts, or not, whichever is your preference
      • Allow to make calls
      • Set up with phone number (this will send you a text message to verify your phone number)
        • Click “Agree”
        • Type the verification code sent to your phone via text

EmergeOrtho is using doxy.me to conduct Telemedicine visits. Doxy.me is a secure virtual platform available for patients to use safely from home. Learn more about how to ensure your microphone and camera are enabled for doxy.me.

iPhone Instructions

Android Instructions

How to Check In


If you have not used FaceTime on your device before, follow these instructions:

  • Open the FaceTime app
  • Sign in with your Apple ID
    • FaceTime is automatically linked to your phone number for iPhone users

What Issues Cannot be Addressed Through Telemedicine?

Although our physicians can address numerous orthopedic-related issues remotely, there are a few types of visits that cannot be performed via telemedicine, which include:

  • Viscosupplementation injections
  • Trigger-point Injections
  • Cortisone injections
  • Pre-op consultations
  • In-house procedures
  • Cast changes
  • Fracture care

There may be other types of orthopedic visits that are not suitable for a virtual visit. Simply reach out to an EmergeOrtho—Triangle Region team member if you are unsure about whether a specific type of visit can be conducted via telehealth.

What About Patient Privacy Guidelines?

While many regulatory barriers that existed prior to coronavirus have been temporarily paused, making telemedicine more accessible to providers and patients, privacy is still strictly enforced. While HIPAA compliance allows for use of telemedicine on smart devices, it prohibits the use of “public-facing” platforms (Facebook Live, Twitch, TikTok, etc.).

As always, our EmergeOrtho—Triangle Region doctors and staff are committed to your privacy, ensuring that your information is safely protected.

Will My Telemedicine Visit Be Covered by Insurance?

In light of the current health guidelines intended to reduce the spread of COVID-19, many insurance carriers are reimbursing telemedicine visits. It is always wise to contact your insurance provider prior to scheduling medical services (including telemedicine appointments) to confirm coverage. Medicare patients should click here to learn their state’s regulations regarding telehealth services coverage.

What if I Need Emergency Orthopedic Care?

All of our Triangle Region Urgent Care locations remain open to address emergency orthopedic injuries and conditions that cannot be treated via telehealth such as sprains, strains, fractures, and infections. During this time, we continue to go above and beyond the CDC recommendations for screenings, decontamination, and other health and safety precautions to minimize the risk of spreading the coronavirus.

Schedule Your Telemedicine Appointment

Thankfully, many musculoskeletal issues can be addressed through telemedicine. If you are curious about whether your orthopedic injury or condition can be evaluated through a virtual visit in real-time or an online PT session, start the scheduling process now. Or, call us now at 919-220-5255.

Whether face-to-face or a distant site consultation via telehealth, EmergeOrtho—Triangle Region is dedicated to practicing evidence-based, personalized orthopedic care. Our ultimate goal is to help you Emerge Stronger. Healthier. Better.

The contents of the emergeortho.com site, such as text, graphics, images, and other material contained on the emergeortho.com site (“content”) are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the emergeortho.com site.

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