Due to the emergency medical response to COVID-19, EmergeOrtho Triad Region is happy to announce that we are now offering video appointments (telemedicine) to most of our patients in addition to face-to-face office visits. These telemedicine appointments are a great option for our patients – allowing you to meet with your physician or other EmergeOrtho healthcare provider to receive care without having to leave your home. EmergeOrtho is recommending our patients utilize these “virtual visits” in their efforts to maintain social distancing – getting the care you need, where you need it!
Who is eligible?
Many patients may be eligible for a telemedicine appointment. Currently, most insurances including Medicare, Medicaid, BCBS, UHC, and Aetna are approving video appointments. Recheck visits for established patients, test result discussions, and appointments for long-term orthopedic medical concerns are the types of visits that are most appropriate for a telemedicine appointment. Due to the non-contact nature of a video appointment, patients who need a comprehensive physical examination pose special difficulties in evaluation, but many components of the examination can be done virtually. However, a telemedicine appointment can be scheduled to determine if a higher level of medical care is needed. Patients who require x-rays, at the time of the visit, are not able to be scheduled for a telemedicine appointment.
A telemedicine patient will need access to a computer, tablet, or smartphone with internet access. The connection with your physician or healthcare provider is accomplished by clicking on a link in a text message or email – no downloads or special app required! Unfortunately, patients without access to an internet connection or without a camera/video device access are unable to use this technology. These patients will need to be scheduled for an in-office visit. EmergeOrtho is using a HIPAA compliant platform that complies with HIPAA, GDPR, PHIPA/PIPEDA and HITECH requirements. At EmergeOrtho Triad Region, we feel that discussing personal, health information should only be done using HIPAA compliant technology.
What Should I Expect During A Telemedicine Visit?
A telemedicine visit is very similar to an in office visit other than it is done in the comfort of your home. The physician or provider will conduct the visit as if you are in the office. The main difference is that the physical examination components will be limited. You will have the ability to look at MRIs or x-rays that have been taken in the past. The physician or provider will be able to implement a plan of care including physician orders and/or prescriptions.
How Do I Schedule A Telemedicine Visit?
To schedule a telemedicine appointment, please call 336-545-5001.
We will be reviewing the status of our telemedicine program throughout the COVID-19 outbreak. Please note, this service may not be available after public health officials have announced it is safe to return to normal business operations.
To learn more about our telemedicine service, be sure to view this video from Doxy.me