A Message to Our Patients:

It has come to our attention that an individual who is not associated with EmergeOrtho has been posing as our representative and calling some of our patients. The scammer requests credit card account numbers or other personal information in order to complete fake orders for braces or other medical equipment. Sometimes the individual calls multiple times on the same day.

Please be cautious if you are called and asked to make a payment for services or items that you did not receive or that you do not remember discussing with your provider. If you suspect that a caller may not be legitimate, please consider ending the call and contact us directly to verify.

Upon first learning of these scam calls, EmergeOrtho performed a security review and can confirm that our systems and our patients’ information remain secure. We do believe this scam is primarily targeting our Medicare patients. If you have Medicare coverage and receive one of these scam calls, you may report it to the Medicare program by calling 1-800-MEDICARE.

Your privacy and safety are our utmost concern. If you have any other questions, concerns, or information about this message, you may email those to us at [email protected].

Thank you.

The physicians and medical staff at EmergeOrtho-Triangle consider it of the utmost importance that we remain dedicated to the safety of our patients and colleagues during this unprecedented time. Our number one priority is to provide the safest environment we can for our patients and medical professionals.

Our goal with this message is to provide you with information regarding the environment you will experience while in our care.

We are following the guidance of the Centers for Disease Control and Prevention (CDC) as well as our state government recommendations to direct our safety efforts during your time with us. In order to protect our patients, we have implemented the following:

• Pre-screening patients during calls.
• Screening all patients, visitors, colleagues, and providers upon arrival to include temperature check, assessment of any travel, virus exposure, and experience with related symptoms.
• Everyone entering the building will be required to wear a mask or face covering for the duration in the building.
• Implementing social distancing throughout the building.
• Strict visitor policies are in place to limit the number of people in the office.
  • Only one visitor for minors or the elderly, no other visitors allowed.
• Following infection prevention protocols.
• Visual alerts (signs, posters) have been placed at all entrances and in strategic places throughout the facility providing instruction on hand hygiene, respiratory hygiene, and cough etiquette.
• Ensure supplies are available (tissues, waste receptacles, alcohol-based hand sanitizer)
• All staff, and physicians are provided the appropriate personal protective equipment.
• All employees are educated on proper cleaning methods and are cleaning work areas and high touch objects multiple times daily.

These are unprecedented times. We want to assure you that we are making every effort to ensure your safety. We want to thank all of our patients for the continued opportunity to provide your healthcare.

We recommend these trusted resources for the latest information on COVID-19:

• CDC: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html
• NC DHHS: https://www.ncdhhs.gov/divisions/public-health/coronavirus-disease-2019-covid-19-response-north-carolina/individuals-families
• UNC: https://www.unchealthcare.org/coronavirus/
• North Carolina COVID-19 Hotline: 866-462-3821 (open 24 hours, seven days a week)

Triangle Region offers Telemedicine (virtual) visits, same day appointments and orthopedic urgent cares. Six orthopedic urgent cares are OPEN seven days a week!

• Apex: Monday – Sunday 9:00am-9:00pm
• Burlington: Monday – Sunday 9:00am-9:00pm
• Durham: Monday – Sunday 9:00am-9:00pm
• Oxford: Monday – Sunday 9:00am-9:00pm
• Raleigh: Monday – Sunday 9:00am-9:00pm
• Smithfield: Monday – Sunday 9:00am-9:00pm

Walk-in, no appointment necessary!

New patients are welcome!

Six Orthopedic Urgent Cares are OPEN 7 Days a Week!

Monday- Sunday 9AM-9PM

Apex | 910 West Williams St
Burlington | 1111 Huffman Mill Rd
Durham | 120 William Penn Plaza
Oxford | 107 E. McClanahan St
Raleigh | 3100 Duraleigh Rd
Smithfield | 100 Kellie Drive

Walk-in, no appointment necessary! New patients are welcome!